Privacy Policy

Who We Are

NewGen Pest Control ("NewGen Pest Control") is a division of Humane Solutions Inc., operating at 107-8898 Heather Street, Vancouver, BC V6P 3S8. We provide residential and commercial pest control services across Greater Vancouver. This privacy policy explains how we collect, use, and protect information you provide when contacting us or using our website.

Information We Collect

We collect information you voluntarily provide when:

• Submitting a quote or inspection request form
• Calling our office
• Sending us an email
• Booking a service appointment

This may include your name, phone number, email address, service address, and details about the pest issue you are experiencing. We do not collect payment card information through this website.

How We Use Your Information

• To respond to your service inquiry or quote request
• To schedule and confirm service appointments
• To deliver service documentation and follow-up reports
• To improve our services based on aggregated feedback

We do not sell, rent, or trade your personal information to third parties. We do not use your information for unsolicited marketing without your consent.

Data Retention

We retain your information for as long as necessary to provide services and meet legal obligations. You may request deletion of your personal information at any time by contacting us at hello@newgenpest.ca.

Cookies & Analytics

This website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymous usage data only. You can disable cookies in your browser settings at any time.

Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us at hello@newgenpest.ca or call (604) 337-7776.

Contact

Questions about this policy? Contact us at hello@newgenpest.ca or call (604) 337-7776.